Shipping policy
Shipping Policy
Last updated: September 20, 2026
AZ Signs and Banners currently ships to eligible addresses within the United States. Available delivery methods and shipping charges are shown at checkout based on the products, destination, package size, and selected service.
Production time
Most products are made to order. Our standard production time is 2–4 business days after final artwork or proof approval. Business days exclude weekends and holidays.
Production may take longer for large quantities, complex projects, special materials, artwork issues, or products requiring additional finishing. If an order is likely to exceed the standard production window, we’ll contact you using the information provided with your order.
Proof approval
When a proof is required, production time begins after you approve it. Delays in submitting artwork, responding to questions, or approving a proof will delay production and delivery.
Please review all proofs carefully. Approval confirms the design, spelling, dimensions, colors, layout, and other specifications are correct.
Shipping and delivery estimates
We select the carrier and service according to the order’s size, destination, and delivery requirements. The available option and price are displayed at checkout.
Any transit or delivery date is an estimate, not a guarantee. Carrier delays, weather, incorrect addresses, holidays, and other circumstances outside our control can affect delivery.
Local pickup
Local pickup is available for eligible Arizona orders when offered at checkout. We’ll notify you when your order is ready and provide pickup instructions. Please don’t arrive before receiving this notification.
Pickup orders must be collected during the stated pickup hours. Bring your order confirmation and identification. If someone else will collect the order, contact us in advance.
Shipping addresses
Customers are responsible for providing a complete and accurate delivery address. Contact us immediately if an address needs to be corrected. We can’t guarantee changes after production or shipment has begun.
Additional carrier charges caused by an incorrect address, refused delivery, or repeated delivery attempts may be the customer’s responsibility.
Tracking
When tracking is available, it will be sent to the email address or phone number provided with the order. Tracking can take time to update after a shipping label is created.
Damage, missing items, and delivery problems
Inspect your order as soon as it arrives. If it is damaged, incomplete, or materially different from what you ordered, contact us promptly with:
- Your order number
- A description of the problem
- Photographs of the product
- Photographs of the packaging and shipping label
Keep the product and all original packaging while the claim is reviewed. Don’t discard damaged packaging, as the carrier may require it.
If tracking marks an order as delivered but you can’t locate it, check the delivery area and ask household members, neighbors, or building staff before contacting us. We’ll help review the shipment, but carrier investigations and claim decisions can take additional time.
Split shipments
Large or multi-item orders may arrive in separate packages or on different days. When available, separate tracking information will be provided for each shipment.
Contact us
For questions about production, pickup, shipping, or delivery, contact AZ Signs and Banners using the contact information published on our store. Include your order number so we can assist you quickly.
dean@phoenixcanopyshades.com
480-826-9821