Refund policy

custom-printed products are final sale after proof approval, while damaged, defective, or incorrectly produced orders remain eligible for correction. Standard, unused hardware can have a limited return window.

Refund and Return Policy

Last updated: September 19, 2026

Custom-made products

Custom-printed and made-to-order products are produced to your specifications. These products are not eligible for return, exchange, or refund because of a change of mind, an incorrect customer-supplied specification, or an error visible in an approved proof.

This includes custom banners, flags, signs, posters, graphics, canvas products, and other personalized or printed items.

Proof approval

When a proof is provided, you are responsible for reviewing the design, spelling, dimensions, colors, layout, and product specifications before approval.

Your approval authorizes production. AZ Signs and Banners is not responsible for errors visible in an approved proof.

Printed colors can differ from colors displayed on a screen because of monitor settings, materials, inks, and production methods. Reasonable color variation is not considered a defect.

Damaged, defective, or incorrect orders

Arrives damaged
Has a manufacturing defect
Is missing an item
Is materially different from the approved proof or order specifications

Include your order number, a description of the problem, and clear photographs of the product, packaging, and shipping label.

Keep the product and original packaging while we review the claim. If we confirm a qualifying issue, we may repair or reprint the product, send a replacement, or issue a partial or full refund. The appropriate solution depends on the issue.

Non-custom products and hardware

Unused, non-custom products may be returned within 14 calendar days of delivery, subject to approval. Items must be unused, unassembled, and returned in their original packaging with all components.

Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect. Original shipping charges aren’t refundable.

Items that can’t be returned

Returns aren’t accepted for:

Custom-printed or personalized products
Products made to customer-supplied dimensions
Approved proofs containing customer-approved errors
Used, installed, assembled, or altered products
Clearance or final-sale items
Gift cards
Items returned without prior authorization

Order changes and cancellations

Once artwork has been approved, materials have been ordered, or production has begun, the order can’t normally be canceled or refunded. If work has started but production isn’t complete, we may deduct design, setup, material, or production costs from any approved refund.

How to request a return or claim

Email office@phoenixcanopyshades.com with:

Your name and order number
The affected product
The reason for the request
Photographs showing the issue

Don’t return an item without authorization. Unauthorized returns may be refused.

Refunds

Approved refunds are issued to the original payment method. Your bank or card provider may require additional time to post the refund after it is processed.

Consumer rights

Nothing in this policy limits rights that can’t legally be excluded under applicable consumer-protection law.

© 2026 AZ Signs and Banners LLC. All website content, including text, graphics, photographs, designs, and logos, is protected by applicable copyright and intellectual-property laws. Unauthorized reproduction, distribution, or commercial use is prohibited. Customer-submitted artwork remains the property of its respective owners.